Lessons learned by professional church spies

The first thing Chuck Lawless noticed when he entered the church foyer was that the welcome center was empty, which made it pretty hard for a newcomer to feel welcomed on a routine Sunday morning. After several minutes of hanging around trying to look conspicuous, a staff member at this particular Pennsylvania congregation approached him and asked if he needed help. Lawless asked a perfectly normal newcomer question: Was there a small-group Bible study of some kind that he could visit?

Unaware that Lawless was trained church spy who was there conducting research, the staffer gave a surprisingly candid answer: "Do you want to visit a friendly one?"

By all means, said Lawless. He was then taken to a large empty room, where he deliberately sat next to the door. This meant that every person who entered the class -- approximately 60 in all -- had to walk past him.

"It was a wonderful class, with a real sense of community," said Lawless, who is an evangelism professor and the graduate dean at Southeastern Baptist Theological Seminary in Wake Forest, N.C. "People shared what was happening in their lives and some people shed tears as others prayed for them. It was really nice. ...

"Not a single person spoke to me or asked what I was doing there. And this was their friendly class."

Later, while preparing his confidential report, Lawless asked one of the church's leaders why the class members were so unfriendly. The blunt answer: "That's just our culture around here."

Actually, consultants who do church "spy" work know that outsiders rarely receive warm, friendly welcomes when they visit most American congregations, said Lawless, who does most of his work on these issues through the Society for Church Consulting in Louisville, Ken.

Apathy is the norm in many congregations and their leaders -- ordained or among the laity -- tend to fall into other predictable traps as well, which he included in a recent online essay entitled, "Eight Confessions of Church Spies." But everything starts with whether or not church people are friendly and welcoming.

"We tell our church spies that we want them to be alert -- from their arrival in the parking lot until they walk out the door -- to just how many people intentionally seek to interact with them in a friendly manner," said Lawless, in a telephone interview. "We tell them to count everything except for that moment in the service when the pastor tells everyone to turn around a greet visitors. If the pastor tells people to do something, then it doesn't count."

Other consistent problems include church websites that are boring, broken or full of out-of-date information, as well as church facilities that include few if any signs to help visitors find their way around.

Lawless noted that many churches seem to have no strategic vision for how to help newcomers, other than one or two people at the front door with "greeter" badges pinned to their chests. Some churches don't have clearly marked guest parking. Many are poorly equipped to promise parents that their children will be safe and secure.

Way too many boring, abstract, Bible-deficient sermons? Check.

Music ministries that show a lack of effort or, just as bad, feature worship-team leaders who are hamming it up like they're on a TV soundstage? Check.

"We tell our spies ... that if it seems like they have walked into an 'American Idol' show, then they have to include that in their reports," said Lawless.

In the end, the most important thing clergy and laypeople must realize is that many visitors who dare to walk through their doors are there because they are experiencing some kind of crisis in their lives. They are seeking help and sense of community, said Lawless, but they are also afraid of being ambushed and smothered.

Most newcomers and seekers are "afraid of being asked questions that they are not ready to answer. They're afraid of being embarrassed," he said. "They are afraid and they are confused and the last thing you can afford to do is leave them standing there alone wondering, 'What in the world is going on?'

"You have to welcome them and let them know that this is a safe place to find fellowship and help. But it's also important not to scare them off."

Concerning those screaming babies in Mass

It was a blunt, honest, raw question and Deacon Greg Kandra knew it would stir deep emotions and fierce arguments among Catholic readers. The Catholic mother of six stressed that she sincerely wanted to know: "Why don't parents take screaming babies out of church?"

Nearly 200 online comments later -- with Kandra moderating comments to keep the dialogue constructive -- legions of Catholic writers are still airing their "screaming babies" differences at his "The Deacon's Bench" website and on other sites online.

The author of the original letter added: "When I politely ask the parent of a screaming child why they refuse to leave Mass so they don't disrupt it for everyone else, they get angry at me! ... There were four screamers at the morning Mass -- every Saturday the same families show up with screaming babies AND STAY in the chapel with them! People have expressed their desire that they leave the kids at home, but they don't."

Reactions on the other side were just as harsh, with Catholics expressing anger at those who glare at parents who bring noisy toddlers to church, allowing their children to act up Sunday after Sunday.

"Jesus embraced children, folks, and so does our church," read one typical response. "If you don't want to hear them cry, the solution is not to remove the holy little ones from the church. The solution is for you to go to the 7 a.m. quickie Mass or the solemn high Mass that takes three hours. Find a Mass kids aren't going to and shut yourself up in that one."

Catholics on one side accuse the others of being too judgmental. Then Catholics on the other side -- often from earlier generations -- argue that today's parents are not sensitive to the needs or others or strict enough when disciplining their children.

Believers on both sides insist that they are defending holiness of the Mass itself, as well as its role in the lives of their children.

Part of the problem, noted Kandra, is that Catholics on both sides have grown up in an era in which it is far too easy to "become lazy and spoiled," often jumping from parish to parish seeking the right "fit" for their personal tastes and prejudices. What if their current parish's Mass schedule doesn't fit a child's soccer schedule?

"Why should we be surprised," noted Kandra, by email, when "they can't abide something as normal -- and as intrusive -- as a baby's crying? ... It's vexing, and more than a little ironic, that a church that climbs on soapboxes and carries banners and prays endless rosaries in defense of life can be so intolerant of life when it's in the pew behind you, bawling.

"I still like what one priest said: a church without crying babies is dead. Let the babies come and cry. That's a sign of life."

Still, it's crucial to note that almost everyone agrees that priests need to ask the faithful to maintain some sense of decorum and discipline during services, noted Erin Manning, who posted during the original "screaming babies" debate and on her own "And Sometimes Tea" website. It isn't safe, for example, to let little children wander around the sanctuary during services.

But in the end, one person's "screaming baby" is another person's baby who is merely crying for a few minutes before slipping into a nap. There are also parents who hesitate to rush misbehaving children to the parish "cry room," where others may literally be playing with stacks of toys and ignoring the service altogether, she said.

Most of all, it's crucial for experienced parents to pass along what they have learned to parents in the next generation -- many of whom were raised in smaller families and, thus, never learned how to care for younger siblings.

"It's easy to forget that many of today's young parents are not only relying on daycare, etc., but grew up in it themselves," said Manning. In churches today "we have second- and even some third-generation parents who honestly don't know what sort of discipline is possible with young children or how to instill it. As the second oldest of nine children I knew ... that discipline was possible and required only patience, consistence and the willingness to keep trying even on days when nothing seemed to be going right."

Fights among Catholics, with the IRS picking a side

There is nothing particularly unusual about conservative Catholics arguing with liberal Catholics, especially when it comes to hot-button issues such as abortion. It is unusual, however, for the IRS to jump into these pew wars.

Catholic sociologist Anne Hendershott is convinced that's what happened to her in 2010. This was during the time when IRS leaders, according to their own testimony, were inappropriately targeting conservative groups for extra scrutiny, especially those with "patriot" or "tea party" in their names. Also, some religious groups -- the Billy Graham Evangelistic Association, for example -- drew challenges after making public efforts to defend their beliefs on issues such as abortion rights and same-sex marriage.

"I don't think the IRS cares about the Catholic Church's position on life," said Hendershott, who teaches at Franciscan University of Steubenville, Ohio. Instead, the agency's leaders "care about passing Obamacare, because the health-care program gives the IRS tremendous power. ...

"Anyone who threatens that growth is an enemy to them. Anyone who tries to point out that Obamacare provisions for funding abortion are counter to Catholic teachings is a threat."

Hendershott has engaged in her share of debates about Catholic doctrine and public policy, primarily in the pages -- analog or digital -- of conservative publications such as Catholic World Report, InsideCatholic.com and Catholic Advocate. Then, in the fall of 2009, she wrote a Wall Street Journal piece critical of Catholic groups -- both official and unofficial -- that she believed were serving as "faithful helpers" for President Barack Obama's health-care plan.

"Drawing upon support within Catholic community agencies is a strategy that worked well for Mr. Obama when he was running for president," she wrote. "Catholics in Alliance for the Common Good and Catholics United tried to neutralize the abortion issue during the campaign by suggesting that Mr. Obama's proposals on 'social justice' issues like poverty were the way to reduce abortion rates without restricting abortion rights.

"Now personnel from these organizations are playing a role in enlisting Catholic support for health-care reform."

The following spring, an IRS agent called to say she would be audited. This didn't surprise Hendershott very much, until she heard that the government was especially interested in whatever income she had earned from non-academic work. When the requests for documentation arrived, almost all of them focused on deposits linked to her freelance articles and speaking engagements.

Hendershott immediately thought about the Wall Street Journal piece, especially since it reached a much larger audience than her many articles written for small publications targeting Catholics. The "faithful helpers" piece also linked some liberal Catholic activism to groups funded by billionaire George Soros, an atheist known for his opposition to official Catholic beliefs and causes.

During their face-to-face meeting in New Haven, Conn., the agent never asked questions about the "politics" of anyone who funded her writings, stressed Hendershott. Instead, she was repeatedly asked to name the groups or individuals who provided any stipends that had been deposited into the family's bank account.

In one twist, the agent was especially interested in knowing the source of one large deposit -- for $12,000 -- during the period of time being investigated. This was rather ironic, said Hendershott, since that was a refund check from the IRS itself.

The bottom line, she said, is that writers don't make much money when they are writing for small Catholic publications. Most of the documents she was ordered to provide indicated that she received no payments at all.

On one level, these kinds of disputes usually pivot on points of doctrine, with Catholic organizations -- including giants such as the Catholic Campaign for Human Development and the Catholic Health Association -- arguing about how best to apply Catholic social teachings in the muddy realities of public life.

Seen from the government's point of view, said Hendershott, the key is that some Catholics back the goals of the administration that is in power, while others do not. For the IRS, doctrine is secondary.

"I believe that is why I became the enemy" in this case, she said. "I cannot think of another reason that I would have been audited. So, I do believe the IRS is protecting itself by picking sides. ...

"Businesses try to get rid of the competition. The IRS just tried to silence the opposition -- or the competition to their growth model."

An earthy reality in the words of Pope Francis

There is nothing unusual about a Catholic leader urging priests to draw closer to their flocks, to focus on day-to-day issues that bridge the gap between pulpit and pew. Still, it caught Vatican insiders off guard when Pope Francis, a week after his installation Mass, used a somewhat pungent image when discussing this problem.

"This is precisely the reason for the dissatisfaction of some, who end up sad -- sad priests -- in some sense becoming collectors of antiques or novelties, instead of being shepherds living with the smell of the sheep," he said. "This I ask you: be shepherds, with the 'odor of the sheep,' make it real, as shepherds among your flock, fishers of men."

At this point, "it's safe to say everyone in the Catholic world knows that line, if they're paying attention at all," said Father Robert Barron, president of Mundelein Seminary at the University of St. Mary of the Lake near Chicago. He is also known for his work as founder of the Word on Fire media ministry and as an NBC News analyst.

It's easy, when talking about this pope's back-to-basics style, to stress his life in Argentina, growing up in the home of immigrants from northern Italy. But when considering his preaching, said Barron, the key is to remember his experience at the parish and diocesan levels. While Pope Benedict XVI speaks with the precision of an academic comfortable in European classrooms, Pope Francis has spent much of his life preaching in slums.

"When you look at him in the pulpit you just have to say, 'This is a preacher in a parish.' He's going up there with notes, not a formal five-page text" the Vatican press officers distributed in advance, said Barron, in a telephone interview. "Every now and then you catch him looking up with a kind of twinkle in his eyes and you can tell he's enjoying what he's doing, what he's saying."

Recently, the conservative journal First Things collected a few "vivid images" drawn from early sermons and remarks by the Jesuit pope. For example, the pope has warned Catholics not to focus on temporary things and, thus, become "teen-agers for life." On another occasion, he said some Catholics complain so often they could become "Mr. or Mrs. Whiner" or end up with faces resembling "pickled peppers."

Other sound bites in this list included:

* On March 14, Francis used a bit of policy wonk lingo: "We can walk as much as we want, we can build many things, but if we do not profess Jesus Christ, things go wrong. We may become a charitable NGO, but not the church, the bride of the Lord."

* It's crucial for Catholics to live their faith, not just talk about it privately, the pope said in mid-April: "When we do this the church becomes a mother church that bears children. ... But when we don't do it, the church becomes not a mother but a babysitter church, which takes care of the child to put him to sleep."

* While some insist on talking about faith in vague terms, Francis reminded an April 18 audience: "When we talk to God we speak with persons who are concrete and tangible, not some misty, diffused god-like 'god-spray,' that’s a little bit everywhere but who knows what it is."

* Stressing the importance of Easter, he noted: "Efforts have often been made to blur faith in the Resurrection of Jesus and doubts have crept in, even among believers. It is a little like that 'rosewater' faith, as we say; it is not a strong faith. And this is due to superficiality and sometimes to indifference, busy as we are with a thousand things considered more important than faith, or because we have a view of life that is solely horizontal."

What runs through these words is the new pope's desire to awaken in his listeners a "religious sense," a "religious sensibility" that insists that there is more to life in the real world than mere materialism, said Barron.

Pope Francis knows that "if you want people to act, you have to touch them at the level of the real, the earthy and the practical," he said. "As a pastor, he has used this language before. Now he is using these kinds of images again -- from the throne of St. Peter."

Religion ghosts in Ukraine

KIEV, Ukraine -- Merely saying the forest's name -- Bykivnya -- can cause strong emotions for millions of Ukrainians.

This is where the secret police of Soviet strongman Joseph Stalin buried 100,000 of their victims between 1937 and 1941 in a mass grave northeast of Kiev. President Victor Yushchenko did not mince words during his recent speech there, on Ukraine's Day of Remembrance for Victims of Political Repression.

"Here, at Bykivnya, Stalin and his monstrous hangmen killed the bloom of Ukraine. There is no forgiveness and there will be none," he told several thousand mourners and, of course, Ukrainian journalists.

The mourners wept, while processing through the site behind Orthodox clergy who carried liturgical banners containing iconic images of Jesus and Mary.

"Because of the national symbolism of this ceremony, the priests there may not be important," said Victor Yelensky, a sociologist of religion associated with the Ukrainian National Academy of Sciences. "But the priests have to be there because this is Ukraine and this is a ceremony that is about a great tragedy in the history of Ukraine.

"So the priests are there. It is part ... of a civil religion."

This is where the story gets complicated. In the Ukrainian media, photographs and video images showed the clergy, with their dramatic banners and colorful vestments. However, in their reporting, journalists never mentioned what the clergy said or did.

Media reports also failed to mention which Orthodoxy body or bodies were represented. This is an important gap, because of the tense and complicated nature of the religious marketplace in this historically Eastern Orthodox culture.

It would have been big news, for example, if clergy from the giant Ukrainian Orthodox Church (Moscow Patriarchate) -- with direct ties to Moscow -- had taken part in a ceremony that featured Yushchenko, who, as usual, aimed angry words to the north.

But what if the clergy were exclusively from the Ukrainian Orthodox Church (Kiev Patriarchate), born after the Soviet Union's collapse in 1991 and linked to declarations of Ukrainian independence? What if there were also clergy from a third body, the Ukrainian Autocephalous Orthodox Church, born early in the 20th century?

A rite featuring clergy from one or both of these newer churches also would have been symbolic. After all, these days almost anything can create tensions between Ukraine and Russia, from natural gas prices to efforts to emphasize the Ukrainian language, from exhibits of uniquely Ukrainian art to decisions about which statues are torn down (almost anything Soviet) or which statues are erected (such as one of Ivan Mazepa, labeled a traitor by Russia after his 18th century efforts to boost Ukrainian independence).

But it's hard for Ukrainian journalists to ask these kinds of questions and print what they learn when people answer them, according to a circle of journalists -- secular and religious -- at a Kiev forum last week focusing on trends in religion news in their nation. I was one of the speakers, along with another colleague from the Oxford Centre for Religion & Public Life.

As in America, Ukrainian journalists often assume that politics is the only faith that matters in life. The journalists in Kiev also said that they struggle to escape unwritten Soviet-era rules stating that religion was bad, irrelevant or, at best, merely private. Many journalists lack historical knowledge required to do accurate coverage of religion, while others simply do not care, because they shun organized religion.

"Many would say that, if we do not play the violin, we really should not attempt to comment on how others play the violin," said Yuri Makarov, editor in chief of Ukrainian Week, speaking through a translator.

This blind spot is unfortunate, because Ukrainian journalists may have missed a crucial piece of the Bykivnya story, said Yelensky. It's hard to understand the soul of Ukraine without grasping the power of religion.

"For many Orthodox people in western Ukraine, it is simply unacceptable to live in any way under the leadership of the Moscow Patriarchate. At the same time, for many Orthodox in eastern Ukraine, it is simply unacceptable to not to be associated and in communion with the Moscow Patriarchate. In the middle are places like Kiev. ...

"This is a division that is inside Ukrainian society. Is it based on religion? No. Is religion right there in the heart of it? Yes."

What, me worry? Whatever

EDITOR'S NOTE: First of two columns on teens and ethics. Take comfort in this: The items on the following "to do" list do not apply to all teens today.

Lie to your parents about those wild weekend plans -- check.

Steal that scarf you want at the mall -- check.

Download that term paper off the Internet and add a few mistakes to confuse the teacher -- check.

Inflate your volunteer hours at your church's soup kitchen to pump up that college application -- check.

The problem with the Josephson Institute's latest survey -- the 2008 Report Card on the Ethics of American Youth -- is that it contained so many bad numbers that many depressing readers were tempted to pin an "all of the above" verdict on most teens.

Consider the numbers on stealing. Nearly of third of the students surveyed -- 29,760 in 100 randomly selected public and private high schools -- admitted stealing from a store during the previous year. Also, 23 percent said they stole from a parent or relative. The numbers were lower for honors students and those who attended religious schools, but around 20 percent of them stole something from someone.

It's easy to criticize the young, but it's also important to know that they're learning these behaviors from the adults around them, said Michael Josephson, founder of the Los Angeles-based ethics center.

"Did you lie about your child's age to save money? Did you provide your child with a false excuse for missing school? Did you lie about your address to get your child into a better school?", he asked, in a commentary about the survey. "Most of us stray from our highest ethical ambitions from time to time, but we usually do so selectively, convincing ourselves that we're justified and that occasional departures from our ethical principles are inconsequential when it comes to our overall character.

"Most of us judge ourselves by our best actions and intentions, but the children who watch everything we do may be learning from our worst."

The sobering numbers leapt into headlines nationwide, while the researchers said the truth was almost certainly worse -- since 26 percent of the participants admitted that they lied on at least one or two of the prickly questions. Students took part in the survey during class sessions, with guarantees of anonymity.

Other results noted by the institute included:

* More then eight in 10 students -- 83 percent -- admitted that they lied to a parent about an issue of some importance, while 43 percent of the students in public and private schools said that they have lied to save money.

* In a 2006 survey, 60 percent of the students said they cheated on at least one test and 35 percent cheated two or more times. This year, the numbers rose to 64 percent and 38 percent on the same issues.

* The Internet makes plagiarism easy, with 36 percent of the students confessing that vice -- up from 33 percent in 2004.

* Self-esteem is not a problem, since 93 percent of the students reported that their ethics and character were satisfactory and, in a popular quote from the survey, 77 percent said, "when it comes to doing what is right, I am better than most people I know."

Buried deep in the survey form was another question that would be of special interest to clergy and other religious leaders who work with the young. When asked if they had done "things in violation of my religious beliefs" during the past year, 48 percent of those polled affirmed a simple answer -- never. Another 15 percent confessed to one violation of their personal religious beliefs.

This survey is more proof that something has gone wrong with the way Americans are teaching their young people the meaning of right and wrong, said evangelical activist Charles Colson.

"Instead of being rooted in an objective moral order that exists independently of ourselves, right and wrong are subjective -- they're the product of the person's 'values.' In that case, it makes perfect sense that people can lie, cheat, and steal and still be 'satisfied' with their ethics," he said, in a radio commentary.

"After all, they are not answerable to God or the community, only to themselves. The question isn't, 'How shall we live?' but, 'How do I feel about it?' "

NEXT: The theological content of "whatever."